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Customer Reviews.

service

4

The actual service experience was 5/5 but this year they were not able to offer me the usual car collect and return to/from home.

05 January 2020

service

5

Very happy from start to finish.

01 January 2020

service

5

Very efficient service and great to have a loan vehicle while my car was in for it's service. I did feel the sales team were warmer and friendlier when i bought my car than the service team.

28 December 2019

service

1.5

issues that have arisen since we purchased the mini have been resolved but twice we were told the pads were ok and they were not twice complained about the gear box told ok 3rd time told it needed attention cost me time and money to keep returning

28 December 2019

service

3

The bits to buy and do so expensive

24 December 2019

sales

5

Sales person was very knowledgeable and explained everything at every step.

24 December 2019

sales

5

The dealership staff (Adam and Hilary) had a 'go getting' attitude which secured our business. Straight forward to work with and good customer experience throughout.

23 December 2019

service

5

Staff helpful and efficient

21 December 2019

service

4

I did not say that I was completely satisfied because the car was not washed when I collected it.

20 December 2019

service

4

Nice waiting area, but the service took longer than was estimated, otherwise it was very good.

19 December 2019

service

5

Great customer service, really friendly and efficient

19 December 2019

service

5

The pick up and drop off service is great, regular updates on parts etc.

19 December 2019

service

2

Both my wife & I commented on returning to our vehicle of the poor service we had received. Having owned, BMW's, Audi's the Mini customer treatment was no where near as good. The youthful staff suggest a youth vibe over experience and courtesy?

19 December 2019

sales

5

Hilary at our dealership was AMAZING. Made me feel welcome and even when collecting the car, she got my children a drink!

16 December 2019

service

5

No cause to complain

15 December 2019

service

5

Great service

11 December 2019

sales

5

Sales team took time to show range of Minis and made sure I was aware of options or extras available After sales service also very good to see if I was happy with my car

11 December 2019

sales

3

I left on car collection day happy. However, I had to ask lost of questioning in order to receive the documented information re my car's trade in value, finance agreement explanation & the additional products X 2 I didn't realise I was buying!

08 December 2019

service

5

Quick service and reliable

07 December 2019

service

3

efficient service - but no price match on MOT costs and my car was not washed inside and out as promised

05 December 2019

sales

5

As iv said before I couldn't have asked for better service

04 December 2019

service

5

On the day of the service I was under time pressure to attend a meeting in London and the service was completed on a timely basis to enable me to travel to London.

03 December 2019

sales

5

Just went very smoothly, briefed at each stage

02 December 2019

service

4

Quick, efficient; easy booking; pleasant staff

29 November 2019

service

4

Friendly staff but valeting the car after a service should include the boot being cleaned??

29 November 2019

service

3

l was disapointed in having to pay for my first service,this being my third new mini from Coopers. l was under the impression that the TLC was part of the deal.

29 November 2019

sales

4.5

Professional staff

24 November 2019

service

3

My car failed it not and they didn't tell me then tried to charge me for additional work I hadn't agreed to

23 November 2019

service

4

Rang to confirm vehicle ok to pick up following service however had to wait as vehicle not washed as it had been overlooked. Attention to detail is poor at this dealership

21 November 2019

service

5

No complaints

16 November 2019

sales

5

The communication and execution of the purchase was very efficient and prompt

10 November 2019

service

2

Asked for an issue to get looked at, have no idea whether it did as got mixed response...but ultimately still have the issue.

10 November 2019

service

5

Very happy

04 November 2019

service

5

Easy to book in, good communication, reliable service

04 November 2019

service

5

I have always found staff very courteous, professional and knowledgeable. (I was speaking to a gentleman in the waiting room who told me that although he lives in Norfolk, he always comes to Mini Colchester because the customer service is so good!)

02 November 2019

sales

5

First class service to deliver what we wanted

29 October 2019

service

5

Kept up to date with the process and loved the videos showing me what they had done and found.

28 October 2019

service

3

The first service was carried out okay but based on the time at booking we were told it would be approx 1-1.5 hours we waited for it. However it took longer than 2 hours and the overall cleaning of the car was not particularly good.

28 October 2019

service

5

Clear billing and what had been done with the car.

27 October 2019

service

4

The curtesy car didn't have any petrol in it and as there was a traffic jam I was concerned that I would run out of petrol not knowing the car.

26 October 2019

service

5

Everything taken care of no worries

15 October 2019

service

5

Simply excellent service especially Service Manager, Charlie, who provides excellent customer service.

15 October 2019

sales

5

The Mini sales team especially Rhys Candy are professional, knowledgeable and caring about the different types of MINI. They offer expert advice in a pleasant and helpful way.

14 October 2019

service

5

Felt like the customer really mattered to the service advisor (Charlie)

13 October 2019

sales

5

Customer parking available at every visit. Smart well located premises. Just the right level of attentiveness from all the staff, with accurate information and timely communication. Good product which closed the sale itself.

13 October 2019

sales

5

Hilary at mini Colchester was outstanding