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Customer Reviews.

service

5

They did what they said they would do quickly and efficiently

04 October 2018

sales

4

Straightforward process.

04 October 2018

sales

4

I had two test drives, the transaction was easy apart from getting a firm cash price but that price, when finally arrived at, was attractive and the part exchange was generous. The car was delivered ahead of schedule.

04 October 2018

service

5

We have always been very well looked after.

04 October 2018

service

4.5

Good service, but before I had more of a professional clean of my car.

03 October 2018

sales

5

Great service from my first call, although they do owe me two key rings.

02 October 2018

sales

5

we would like to thank Kirsty Harland and Darren for their care and attention and by making it a very special and personal occasion when collecting the car.They have always been very helpful /professional.A lovely bunch of staff at Mini Colchester

02 October 2018

service

5

All needs met

30 September 2018

sales

5

Updates given when problem ocurred

29 September 2018

sales

3.5

Was kept updated throughout the process and Rhys was very knowledgable and helpful

25 September 2018

sales

5

Abbie the sales person absolutely great

25 September 2018

service

3

No problem with the service,but I did not have my car cleaned before I took it in for the service as I had been told it would have a wash and vac once they had finished the service.This did not happen.

24 September 2018

service

5

All work was delivered

24 September 2018

service

2

The staff, aside from the initial receptionist looked bored.The service advisor seemed very disconnected from what was going on and it was difficult to strike any rapport. she got the job done but it nothing more, perhaps it Was a bad day?

24 September 2018

service

5

Efficient and kept informed when repair was completed

21 September 2018

service

5

I was dealt with courtesy and respect with my issues on my car

20 September 2018

service

5

Professional client facing approach. Advice given 're software updates etc was helpful as I would not have been aware of such matters. I came away thinking the service staff "knew their subject"

18 September 2018

service

5

Chris and Amy are great

18 September 2018

service

5

finished on time

13 September 2018

service

5

Everything was superb

13 September 2018

service

5

Car MOT was exactly what I needed. Courtesy car was provided. Service was great particularly the video email they sent to show the wear on my brake discs.

12 September 2018

service

5

because I was satisfied with all the staff

11 September 2018

service

5

Everybody very pleasant and on time

11 September 2018

service

2

I purchased a nearly new mini from you in December. I haven’t been Even driven it 2000 miles yet and the break pads had gone. I had to pay to replace them even though clearly they had worn down prior to my buy

05 September 2018

service

4

The whole process was very efficient

05 September 2018

service

3

Initially customer service was abismal but once Oliver took over, I was happy.

04 September 2018

service

5

car was cleaned inside and out wonderful

01 September 2018

service

5

Knowledge of staff

31 August 2018

service

5

Always happy

30 August 2018

service

5

The car was lovely to drive after the service and it was washed and cleaned as well which was great.

30 August 2018

service

3

I couldn't get it booked in for a service for 3 weeks and the drama of booking in on the day was unnecessary. I was in a hurry, someone was giving me a lift to work and it took 25 minutes. All I wanted to do was leave the key and go but had to wait.

29 August 2018

service

5

I was away in australia and amy ensured i was kept informed and able to complete payment.They also collected and returned the car.

28 August 2018

service

5

Mini could not have done more to help. Not only helping with the initial reason I went in but also the tyre issue once I got there and then making sure I had a car to get home in.

27 August 2018

service

5

Efficient and courteous staff

27 August 2018

service

5

Service easily arranged, and loan car provided to us

14 August 2018

service

5

outcome of job was very good

10 August 2018

sales

5

Smooth & easy collection

03 August 2018

service

5

Always satisfied with the service given.

01 August 2018

service

3.5

I wish the service date had been sooner. I had to wait three weeks.